Fresh articles from Business Etiquette Articleshttp://www.businessetiquettearticles.com/ http://www.businessetiquettearticles.com/Art/1630/35/How-To-Deal-With-Difficult-People.html You cannot control someone else's behavior, but you can control your own and you can influence that of others Learn how to handle an angry person http://www.businessetiquettearticles.com/Art/1630/35/How-To-Deal-With-Difficult-People.html http://www.businessetiquettearticles.com/Art/762/35/To-Get-Along-Better-with-People-Try-the-DISC-Approach.html Ever notice how much of your work involves dealing with people? Have you noticed, too, that they don't necessarily follow the script you have written for them? And, when they don't, it can be fun, interesting, disappointing, frustrating and even downright painful depending on the situation http://www.businessetiquettearticles.com/Art/762/35/To-Get-Along-Better-with-People-Try-the-DISC-Approach.html