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Most Recent Articles
"Thank You" Is An Ongoing Process By:
Lillian Bjorseth When people give you referrals, it's proper etiquette to keep them in the loop until the process is complete. Here are suggestions that will help you say "thank you" in an ongoing way.
The Art of Starting a Conversation By:
Lillian Bjorseth Almost all of us have been there. We meet a new person, we run into someone we have met once before, or we see someone we’ve spoken with numerous times. We want to start a meaningful conversation for myriad reasons; yet, we find ourselves asking those trite questions:
· “Is this your first time here?”
· “Did you have trouble finding the building?”
· “How many people do you think will be coming tonight?”
To Get Along Better with People - Try the DISC Approach By:
Lillian Bjorseth Ever notice how much of your work involves dealing with people? Have you noticed, too, that they don’t necessarily follow the script you have written for them? And, when they don’t, it can be fun, interesting, disappointing, frustrating and even downright painful depending on the situation.
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